Etiquette

At Imprint, we strive to create an environment that is calming, attractive, respectful and fun. In light of this, we ask that all clients read and observe these simple rules of etiquette, thereby helping to preserve the blissful and professional atmosphere that is central to the Imprint experience.

Arrival

In order to benefit most from your time at Imprint, aim to arrive at least 10 minutes in advanced of your scheduled appointment to make use of the change rooms and overlap of coming and going clients.

Group Class Arrival  

Don't be late!... To maintain studio flow and respect the class time and all participants attending group classes, we ask that everyone registered for group classes arrive promptly. The building door and studio is always locked so you will need to contact us in advance for your code. All participants are asked to arrive before the class time.

Phones

In keeping with the studio setting at Imprint, we kindly ask that our clients turn off their cellular phones and pagers. This small gesture will not only enhance one’s own experience but serve as a sign of respect for the experience of others.

Cleanliness & Sanitization

Illustrative of our commitment to cleanliness and Hygiene, our studio equipment, mats and props are sanitized after every use. We ask that our clients exhibit a similar commitment while use of the imprint facilities by enforcing a health a wellness protocol that all clients sanitize their hands before practice and use of equipment. We would also like to encourage clients to wear socks when using foot straps when needed.

Biodegradable cups, tissue & paper

As most of you know we aim to be as green as possible at the studio and have switched to biodegradable cups and glass cups, however we would encourage you to bring reusable bottles to your session. We also want to let you know that our water is filtered and properly cleaned regularly. We are continuing to use biodegradable paper and cleaning products and have now added tissue.

Payments

At Imprint we accept VISA, MasterCard, cash, e-mail money transfer and Imprint Gift Cards. All prices are subject to change and all applicable sales taxes will be applied at the time of payment.

Appointment booking and 24-hour Cancellation

All appointments must be secured with a valid Visa, MasterCard or prepaid package. Our privacy policy ensures that your information is kept in the strictest of confidence. In the event of a missed appointment, you will only be charged if you have not followed the guidelines as indicated in our 24 Cancellation policy.

To change or cancel your appointment, Imprint requires a 24-hour notice before your scheduled appointment time. Failure to comply will result in the application of a 100% cancellation fee of the scheduled session fee.  All same-day cancellations are charged.

Therefore we kindly ask that you schedule your next session before leaving Imprint with your instructor. This will allow for greater flexibility as we strive to best accommodate your schedule. Otherwise, feel free to contact Anita or your instructor by phone or email at your earliest convenience. No Exception!

group class Cancellation

Opps!....If you are late to arrive to class and a waitlist client is present, your spot may be forfeit to someone from the waitlist.  Yikes!.... All no-shows will lose their paid session as waitlist clients did not have an opportunity to attend.

You can early cancel your group class reservation up to 12 hours before the start of the class time otherwise you will be charged.  We thank you for being on time and respecting our group class policy! 

Dormant Accounts & Refunds

If an account is left dormant or left unused for 12 months (365 days) or more (i.e.: unused session within this period), these pre-purchased sessions will expire. No refunds or exchanges on services. Classes are not transferable and can not be shared with another client.

Contact Us

If you have any questions, comments or concerns, please share your thoughts with us. It is our business to provide you with the most desirable of experiences. Your input can help us as we strive constantly to enhance our services.